FAQ – Contact Us

c Expand All C Collapse All

SSD ships worldwide, exceptions being Russia, North Korea and Iran.

Yes. Exception being our ammunition which is limited to Europe. Firearms also ship worldwide, but please note that shipping rates are higher than normal.

The checkout page of the SSD webside will automatically determine the VAT (also known as (Btw or MwSt) by using the shipping address entered. In Europe this is usually anywhere between 10-21% varying per country. If you have a VAT-number please don’t forget to add number in the checkout page as that will remove the VAT. (Changing this after the purchase is somewhat more difficult, so highly recommend doing this while ordering). Outside of the EU there will be no VAT added as non-EU puchases require no VAT. The application of tax is outside of the control of SSD.

It depends. SSD does it utmost to keep the website updated but it varies per product. Products such as bipods and other accessories are typically in stock. Optics typically take some 1-2 weeks  to reach our warehouse. Custom firearms and ammunition can take roughly 1-4 months.

We had a limited number in stock and they were gone within a day. Unfortunately, the manufacturer is back ordered for many months (up to a year) and it is not likely this will improve any time soon. When back in stock, the Autotrickler will return to our website under ‘reloading equipment’.

Leave a Reply

We have a limited number in stock. If temporarily out of stock, we are typically resupplied within 2-3 weeks.

Usually this is because the specific credit card is not setup for international payments. Contact your bank to authorize payments to Europe, which is typically a very easy fix.

For Order Status inquiries, note that updates are automatically sent to your email. The statuses are:

Payment received‘ – your transfer has reached SSD and your order is being processed.
Awaiting part(s)‘ – SSD is awaiting for one or more parts before the order can be shipped to the shipping address.
Preparing parcel‘ – all parts have reached the SSD warehouse, the parts will be packaged and shipped asap.
Order shipped‘ – the order has left the SSD warehouse and has shipped. The track & trace code is sent automatically or will be sent in a separate email.
Refunded‘ – your order has been cancelled and your payment will be returned. The payment will be returned to the same account/credit card number it has been received from. International money transfers are typically received within 3-5 business days but can take up to 2-3 weeks.
Completed‘ – the order has been shipped.

For Order Status inquiries, note that updates are automatically sent to your email. The statuses are:

Payment received‘ – your transfer has reached SSD and your order is being processed.
Awaiting part(s)‘ – SSD is awaiting for one or more parts before the order can be shipped to the shipping address.
Preparing parcel‘ – all parts have reached the SSD warehouse, the parts will be packaged and shipped asap.
Order shipped‘ – the order has left the SSD warehouse and has shipped. The track & trace code is sent automatically or will be sent in a separate email.
Refunded‘ – your order has been cancelled and your payment will be returned. The payment will be returned to the same account/credit card number it has been received from. International money transfers are typically received within 3-5 business days but can take up to 2-3 weeks.
Completed‘ – the order has been shipped.

The Netherlands, Germany and California (USA)

Import duty/tax

Some of our products (e.g. the ABR, SendiT level etc.) ship directly from the USA saving extra shipping costs and saving time in transit. Varying per individual country this product ships to, the customs department of the country of destination might add import duty/tax (also known as customs duty, tariff, import tax or import tariff). Typical import tax is around 5.63%. The application of tax is outside of the control of SSD.

 

Contact us:


- Leave your question at the Q&A-section on the product-page (left bottom screen).
- Chat with us via MSN Messenger by clicking the blue Messenger button on the left bottom (don't forget to leave your name)
- Send us an email using the form below.